As a teller, she treats every client scrupulously and seriously in the most ordinary position in the field. She believes that each banking business is a duty with responsibility. First, it is the responsibility for CCB. Sitting on the three-foot counter, it represents the CCB brand. The quality of service directly affects the maintenance of clients and the performance of CCB branches. It is very important to provide standardized service. Only by improving the client's satisfaction can we effectively improve our market competitiveness.
Second, it is the responsibility for clients. Banking competition is becoming more and more fierce. In fact, every client has many other bank choices. When a client opens the door, walks in and sits in front of us, it means that he chooses CCB and gives his trust to us. It is the trust from the clients that we are supposed to be responsible for.
Third, it is the responsibility for ourselves. Whether it's a simple deposit or withdrawal, or a complex special business. At the moment of receiving the client's account, we must ensure the compliance of each step. This is not only responsible for CCB's clients, but also a kind of protection for ourselves.
Since she began to work, she has kept in mind these three points. Although the petrochemical company bank branch has a large number of clients, reaching 300 people a day, and the business volume is very large. But in her first year of business in 2017, she made only one mistake, named to be the teller who had made the least mistakes of the year in her branch. This year, she met zero-error job requirement whose business volume was also above the average level for three consecutive quarters in the branch.
Engaged two years on the banking business, she has been working as a teller. Each working day, she would come into contact with a lot of clients and the transaction volume is also large. She has become friends with many clients.
On one occasion, a foreign friend from Ghana came to the branch to open a bank card business. He was worried for not being able to express himself with his poor Chinese. With professional service and solid English skills, Yang Ruidi explained to him that he already had a Shenyang CCB card, so she can only open a second-class account for him. She also explained the nature and limitations of the second-class account in detail. Her service was praised by this client. After learning that this foreign friend had had a real-name mobile phone number, she also recommended CCB's SMS banking and mobile banking for the client and made a risk warning. After handling the business, the client said that he would try his best to learn Chinese to use the mobile banking of our bank as soon as possible.
On the holidays, each time the client passes through the branch, he would take the initiative to go to the second floor and make a cordial greeting. Her service is not just a mechanical process, but is about the client's request, needs, and worry. When the client feels warm, she also feels the appreciation from the client.